Q: What is the process of purchasing items that are sold by weight and how is it reflected on the website?
A: For simplicity, all weighted items found on HKFM.ca are sold by either an individual unit (e.g. apple, orange) OR are sold by the way we package the item (e.g. yu choy, gai lan). Each item will clearly state whether its sold individually or as a package.
In each weighted item, the description will provide the following data:
Average weight of that particular unit/package that you can expect
Price per kg/lb
Sale data (if any)
The listed price of the product is the average weight * cost.
Q: What happens if the product is heavier or lighter than the average weight?
A: If the product that we picked for you is heavier than the listed weight, there will be no price adjustment (as in, HKFM will not charge you more than the initial quoted price). If the product is lighter, we will adjust the price of that item on the invoice for you (most common scenario).
Q: I do not want the whole product. Is it possible to get a custom amount (e.g. half of Taiwan cabbage)
A: Unfortunately at this time, we will not be providing half-cut units or custom amounts.
For more information or FAQ about the general online ordering process, please visit https://hkfm.ca/faq/